Media Transfer Protocol (MTP) and BlackBerry smartphones

Article ID: KB16310

Type: Support Content

Last Modified: 04-20-2012


Product(s) Affected:

  • BlackBerry Desktop Software for Windows
  • BlackBerry® Desktop Software
  • BlackBerry® Device Software 5.0 - 7.1

The BlackBerry® smartphone can connect to a computer in one of the following ways:

  • USB Mass Storage Mode
  • Media Transfer Protocol (MTP)

MTP allows a BlackBerry smartphone user to transfer media files between a computer and a BlackBerry smartphone and provides support for media files with special requirements, such as limitations associated with Digital Rights Management (DRM) technologies. A BlackBerry smartphone appears as a Portable Device in My Computer when it is connected to the computer using MTP. It does not appear under Devices with Removable Storage and does not have a drive letter assigned to it.

In Windows Vista™ and Windows 7 and XP SP3 a BlackBerry smartphone appears under Portable Devices. .

When transferring DRM protected music between a BlackBerry smartphone and a computer, enable MTP. To enable MTP follow the steps below:

BlackBerry® Device Software 5.0

  1. From the home screen select Options > Memory.
  2. Locate Media Transfer Protocol (MTP) and from the drop down menu select On.

BlackBerry® Device Software 6.0 

  1. Connect the BlackBerry smartphone to a computer via USB
  2. The prompt for BlackBerry Device is plugged in will appear
  3. Select Sync Media

NOTE: Each time the BlackBerry smartphone is connected to a computer, Sync Media needs to be selected to enable MTP.

CollapseAdditional Information

Windows Vista and Windows 7 has built-in support for MTP. Support for MTP in Windows XP requires the installation of Windows Media® Player 10 or higher.


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