How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

Article ID: KB17625

Type: Support Content

Last Modified: 07-25-2012

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
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  • BlackBerry App World™ for BlackBerry® smartphones
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After the BlackBerry® smartphone user switches to a different BlackBerry smartphone, or removes all data from the smartphone, or updates the BlackBerry® Device Software, the items that were purchased can be reinstalled using the BlackBerry App World™ storefront at no additional charge.

Follow the resolution below for any of the following situations:

  • After switching to a different BlackBerry smartphone
  • After updating the BlackBerry Device Software
  • After removing all data from the BlackBerry smartphone
  • If the My World window in BlackBerry App World does not contain any of the previously downloaded applications
  • If an error is received when trying to purchase an application that was previously purchased

Note:

  • Even though the applications may not be listed in My World, the previously downloaded applications may already be installed on the smartphone if the Device Switch Wizard was used or the option to restore applications after upgrading the BlackBerry Device Software was chosen. Depending on the version of the BlackBerry Device Software, the icons could be located directly on the Home screen, in the Applications folder, or in the Downloads folder.
  • Free or trial items that were installed on the previous smartphone do not display on the new smartphone. Search for and download any free or trial items. See KB17747.
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The BlackBerry smartphone user has not logged in to My World in the BlackBerry App World account.

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To reinstall purchased items , complete the following steps:

Note: If the BlackBerry App World application is not installed, see KB17619 for additional information.

  1. Open BlackBerry App World.
  2. Select the My World icon.
  3. Press the Menu key, then click Login.
  4. Log in using the appropriate BlackBerry® ID account. The BlackBerry ID can be created from the link at the top of the login screen. See KB23716 for additional information on BlackBerry ID.

    Note: If BlackBerry App World 1 is being used, please login with the PayPal® user name and password instead.

  5. Install each item one at a time by completing the following steps:
    1. Select the application to install.
    2. Press the Menu key, then click View.
    3. Click Reinstall.

To reinstall purchased items using BlackBerry App World 3.0 , complete the following steps:

Note: If the BlackBerry App World application is not installed, see KB17619 for additional information.

  1. Open BlackBerry App World.
  2. Select the My World icon.
  3. Press the Menu key, then click Login.
  4. Log in using the appropriate BlackBerry® ID account. The BlackBerry ID can be created from the link at the top of the login screen. See KB23716 for additional information on BlackBerry ID.
  5. Install each item one at a time by completing the following steps:
    1. Select Installed and then choose Uninstall
    2. Select the application to install
    3. Press the Menu key, then click Reinstal
    4. Click Reinstall
CollapseAdditional Information
  • For more information on My World, see KB17744.
  • Purchased applications might not be available on a new BlackBerry smartphone that does not meet the minimum requirements for that particular application. If an item is not compatible with the new smartphone, the item is dimmed and appears with an option to contact vendor support. For more information, see KB17747.
  • BlackBerry smartphone users can transfer previously purchased items to a new smartphone up to five times per year (subject to change without notice).

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