"Reload Software: 552" or "App Error 552" is displayed on the BlackBerry smartphone

Article ID: KB18751

Type: Support Content

Last Modified: 03-20-2015


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Device Software 7.1 and earlier
  • DT 364168
  • DT 7174282

The BlackBerry smartphone stops responding and one of the following error messages appears:

  • Reload software: 552
  • App Error 552
The BlackBerry smartphone encountered a Java Virtual Machine (JVM) application related problem and is unable to continue running.

Complete the following:

  1. Ensure the smartphone is running the latest version of BlackBerry Device Software (see KB16068).
  2. If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see KB02141).
  3. If the issue persists, reload the BlackBerry Device Software (see KB10144).


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.