How to enable private contact subfolder synchronization

Article ID: KB19155

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Web Desktop Manager
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 and 5.0 SP1 for Microsoft® Exchange
  • BlackBerry® Web Desktop Manager 5.0
  • Microsoft® Exchange Server 2003 and 2007
CollapseOverview
Contact subfolder synchronization can be enabled in the BlackBerry Administration Service as follows:

  1. In the BlackBerry Administration Service, click Manage users and search for the BlackBerry smartphone user to be configured for subfolder synchronization.
  2. Click the BlackBerry smartphone user to be configured and select Default Configuration under Messaging configuration.
  3. Select the E-Mail tab, and then click Edit User listed at the bottom of the page.
  4. Under the Private Contact Folders header, click on the + sign.
  5. Place a check mark in the desired subfolder to be synchronized.
  6. Click Save All.

Contact subfolder synchronization can be enabled in the BlackBerry® Web Desktop Manager as follows:

  1. In the BlackBerry Web Desktop Manager, click the Email Settings tab.
  2. Click on Contact Folders.
  3. Under Private Folders, select the contact folders to be synchronized to the BlackBerry smartphone.
  4. Under Default private contact folder, select the default contact folder.
  5. Click Save.

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