"Complete the setup process" is displayed upon logging into the Web Desktop Manager

Article ID: KB19463

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Web Desktop Manager
CollapseEnvironment
  • BlackBerry® Enterprise Server for version 5.0 for IBM® Lotus® Domino®
  • BlackBerry® Web Desktop Manager
CollapseOverview

Upon successful logon into the Web Desktop Manager the following error is displayed:

Complete the setup process. The necessary controls have not been installed.

As a result, all of the option tabs are unavailable to be selected.

CollapseCause

An ActiveX control has been disabled in the Internet Explorer security options.

CollapseResolution

To enable the ActiveX control in Internet Explorer, complete the following steps:

  1. In Internet Explorer, select Tools > Internet Options.
  2. Select Security Tab-> Click on Custom Level.
  3. Select Enable under ActiveX controls and plug-ins.

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