"Complete the setup process" is displayed upon logging into the Web Desktop Manager

Article ID: KB19463

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Web Desktop Manager
  • BlackBerry® Enterprise Server for version 5.0 for IBM® Lotus® Domino®
  • BlackBerry® Web Desktop Manager

Upon successful logon into the Web Desktop Manager the following error is displayed:

Complete the setup process. The necessary controls have not been installed.

As a result, all of the option tabs are unavailable to be selected.


An ActiveX control has been disabled in the Internet Explorer security options.


To enable the ActiveX control in Internet Explorer, complete the following steps:

  1. In Internet Explorer, select Tools > Internet Options.
  2. Select Security Tab-> Click on Custom Level.
  3. Select Enable under ActiveX controls and plug-ins.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.