Application icon missing and displays in an 'Archived' status in BlackBerry App World after upgrading to BlackBerry Device Software version 5.0

Article ID: KB19976

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry® Device Software version 5.0
  • BlackBerry® App World™ storefront 
CollapseOverview
When upgrading to BlackBerry® Device Software version 5.0, if you have installed an application that is not compatible with BlackBerry Device Software 5.0 prior to the upgrade to BlackBerry Device Software version 5.0, the icon for that application will no longer be present on the BlackBerry® smartphone.
CollapseCause
This issue is caused when incompatible applications previously downloaded from BlackBerry App World™ are removed by BlackBerry Device Software 5.0 and are moved to an 'Archived' state. This behavior is outlined in KB19913.
CollapseResolution

There are two resolutions for this issue please see below:

Resolution 1

Upgrade BlackBerry App World to the latest version from http://www.blackberry.com/appworld/download

Resolution 2

To resolve this issue on BlackBerry App World versions 1.1.0.20 or earlier, complete the following steps:

  1. Perform a hard reset on the BlackBerry smartphone.  For instructions on performing a hard reset, see KB02141.
  2. Within BlackBerry App World navigate to My World.
  3. Select the missing application that has a status of Archived.
  4. Click the Full Menu key and chose Delete.
  5. Note that the status under the application now shows Uninstalled.
  6. Click the application entry and click Reinstall.
CollapseAdditional Information
The applications affected by this behavior will be ones installed from BlackBerry App world and that exist in the list of incompatible applications oulined in KB19913.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.