- BlackBerry® Desktop Manager
- BlackBerry® Messenger version 18.104.22.168
The following outlines the multiple methods and order in which the BlackBerry® Messenger contact list is restored to a BlackBerry smartphone when switching BlackBerry smartphones or preceeding a Security Wipe.
- If a BlackBerry® Internet Service Email account is associated with a BlackBerry smartphone, when switching BlackBerry smartphones or preceeding a Security Wipe, the BlackBerry Messenger will prompt to recover the contact list.
- If a BlackBerry Internet Service account doesn't exist, but the BlackBerry® Desktop Manager Switch Device Wizard is utilized, the BlackBerry Desktop Manager will automatically restore a copy of the contacts list.
- If neither BlackBerry Internet Service account is associated or the BlackBerry Desktop Manager Switch Device Wizard methods are used, the only way to recover the contact list is by restoring from a previous backup file.
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