BlackBerry Messenger contact list recovery

Article ID: KB21251

Type: Support Content

Last Modified: 07-13-2012


Product(s) Affected:

  • BlackBerry Messenger for BlackBerry OS 7 and earlier
  • BlackBerry Desktop Software for Windows
  • BlackBerry® Desktop Manager
  • BlackBerry® Messenger version

The following outlines the multiple methods and order in which the BlackBerry® Messenger contact list is restored to a BlackBerry smartphone when switching BlackBerry smartphones or preceeding a Security Wipe.

  • If a BlackBerry® Internet Service Email account is associated with a BlackBerry smartphone, when switching BlackBerry smartphones or preceeding a Security Wipe, the BlackBerry Messenger will prompt to recover the contact list.
  • If a BlackBerry Internet Service account doesn't exist, but the BlackBerry® Desktop Manager Switch Device Wizard is utilized, the BlackBerry Desktop Manager will automatically restore a copy of the contacts list.
  • If neither BlackBerry Internet Service account is associated or the BlackBerry Desktop Manager Switch Device Wizard methods are used, the only way to recover the contact list is by restoring from a previous backup file.
CollapseAdditional Information
If the BlackBerry smartphone is activated on a BlackBerry Enterprise Server the BlackBerry Messenger contacts will be stored in the Blackberry Enterprise Server's wireless backup, and will be restored to the BlackBerry Smartphone upon Enterprise Activation.


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