BlackBerry Messenger conversations are not being captured in the e-mail audit logs.

Article ID: KB21412

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Curve 8300 Series
  • BlackBerry Messenger for BlackBerry OS 7 and earlier
  • BlackBerry Enterprise Server for IBM Domino
Jump to: Environment | Overview | Cause
  • BlackBerry® Curve™ 8310 running HandHeld code
  • BlackBerry® Messenger ver.
  • DT 525072

BlackBerry® Messenger conversations are not being captured in the e-mail audit logs after assigning and setting the right IT Policy rules.

Minimum steps to reproduce:

  1. Create a Policy and assign to a user with the following settings:

    Disable BlackBerry Messenger:
    Messenger Audit Report Interval: 1
    Messenger Audit Max Report Interval: 2
    Messenger Audit Email Address: valid smtp address. ( example: )
    Disallow Forwarding Of Contacts: No
  2. With the above configuration, e-mails are sent to the specified valid smtp address account every hour.
  3. After an hour an e-mail will be sent to the Audit email address containing no data.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.


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