Unable to place a call using BlackBerry MVS 5.0

Article ID: KB22744

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry MVS for Cisco Integration
CollapseEnvironment
  • BlackBerry® Mobile Voice System (BlackBerry MVS) 5.0
CollapseOverview

When a call is placed from the BlackBerry smartphone using BlackBerry MVS 5.0, the following error message appears:

Cannot connect to <number>

The following prompt then appears:

Mobile number has not been set

CollapseCause

The mobile number is not specified in the general settings of the BlackBerry MVS options.

CollapseResolution
  1. On the Home screen of the BlackBerry smartphone, open the Phone application.
  2. Press the Menu key and click Options > MVS general settings > Mobile number.
  3. Specify the correct mobile number.

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