App Error 605 is displayed on the BlackBerry smartphone

• BlackBerry® Torch™ 9800 smartphone
• BlackBerry® Device Software 6.0
• BlackBerry® smartphone applications

Task 1 - Collect the log information

Extract a full copy of BlackBerry smartphone event logs to a text file using loader.exe on a computer:

Note: To obtain the Loader.exe tool, install BlackBerry® Desktop Manager (Desktop Manager 4.7 or higher is required), or visit http://na.blackberry.com/eng/update/ to check for updates for the BlackBerry smartphone which will install the necessary components to your computer.

1. Connect the BlackBerry smartphone to the computer using a USB cable.
2. Open the command prompt and type: cd c:\Program Files\Common Files\Research In Motion\AppLoader
   On a 64 bit system, type: cd c:\Program Files (x86)\Common Files\Research In Motion\AppLoader
3. Type: Loader.exe /eventlog c:\log.txt
   The log.txt file is extracted log and should appear on the C:\ drive.
4. Collect the log.txt output files.

Note: On some Windows Vista™ and Windows® 7 computers, even though c:\ was specified, the Java® Event handheld logs may be saved to the following location: c:\Users\<username>\AppData\Local\VirtualStore\Program Files\Research In Motion\BlackBerry\Apploader

Task 2 - Perform a hard-reset

1. To perform a hard-reset on the BlackBerry smartphone remove the back cover and remove the battery from the BlackBerry smartphone. Once the battery has been removed it can be inserted again.
2. After start up, if the device still displays the App Error proceed to Task 3.

Task 3 - Collect a file System Dump

Capture a File System Image by completing the following steps:

1. Connect the BlackBerry smartphone to the computer using a USB cable.
2. Open the command prompt and type: cd c:\Program Files\Common Files\Research In Motion\AppLoader
   On a 64 bit system, type: cd c:\Program Files (x86)\Common Files\Research In Motion\AppLoader
3. Type: loader.exe /dump c:\devicedump
   The devicedump file is extracted and should appear on the C:\drive.
4. Collect the devicedump output files.

Task 4 - Reload the device software

1.  Reload the BlackBerry Device Software. KB03621