MP4 files are unwatchable on BlackBerry smartphones

Article ID: KB24065

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier Applications
CollapseEnvironment
  • BlackBerry® Devices
  • DT 751536
CollapseOverview
BlackBerry® smartphones are unable to play MP4 files correctly.
CollapseCause
The .MP4 file is saved on an encrypted media card and transferred without conversion for optimal playback.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Use BlackBerry® Media Manager to convert the .MP4 file for optimal playback on BlackBerry smartphones.

CollapseAdditional Information
For more information please refer to the following article: Convert audio and video files for the media application on BlackBerry smartphones

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