BlackBerry Enterprise Server User Administration client commands fail after Microsoft patch MS10-066 or MS10-084 is installed

Article ID: KB24399

Type: Support Content

Last Modified: 01-06-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server Resource Kit
CollapseEnvironment
  • BlackBerry® Enterprise Server 4.1
  • BlackBerry® Enterprise Server Resource Kit
  • DT 892086
CollapseOverview

Microsoft® Remote Procedure Call (RPC) Security Patch MS10-066 and MS10-084 causes the BlackBerry® Enterprise Server User Administration tool to stop functioning. The BlackBerry User Administration service is still running, but communication to the service with the BlackBerry Enterprise Server User Administration tool is disrupted when the RPC patch is installed.

CollapseCause

The BlackBerry Enterprise Server User Administration tool commands fail with the following error:

[12:38:58] BESUserAdmin::main - Log Start
[12:38:58] BESUserAdmin::main - Error running client. Please check the:
a. BlackBerry User Administration Service is running
b. Correct network address (or computer name) of where the server is running (i.e. -n <network address>)
c. Correct BES instance to administer (i.e. -b <BES instance>)

A new RPC event is also created in the application log of the Windows® Event Log™:

Event Type: Warning
Event Source: RPC
Event Category: None
Event ID: 31201
Date: 21/09/2010
Time: 11:59:40 AM
User: N/A
Computer: BES06
Description:
Application BESUserAdminClient -p <PWD> -it_policies -n BES06 with process id 5784 has failed to complete a COM/RPC call because of an invalid message from server.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp .

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseAdditional Information
Information about these Microsoft security patches can also be found by searching Microsoft's knowledge base for KB2360937 and KB982802.

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