BBPIN and BBDCID user defined fields do not synchronize from BlackBerry to the GroupWise client

Article ID: KB24466

Type: Support Content

Last Modified: 04-24-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Enterprise Server for Novell® GroupWise® 5.0 SP1
  • BlackBerry® smartphones
  • DT 1101011
CollapseOverview

Data added to the PIN or DCID fields on the BlackBerry® smartphone do not synchronize to the Novell® GroupWise® client. The issue can be identified through the following logging in the messaging agent.

[MAGT]

[40000] (01/28 14:10:11.255):{0x1984} {Atsuko Iwamoto} 'setAddressBookEntryFromSyncRecord' Failed to set field data for address book entry. Field Name: 'UserDefine1' Field Data: '12345678' SyncRecord ID: '31' Exception Text: 'The field definition "BBPIN" does not exist for type "Contact". Unable to add the data for this field.'

or

[40000] (01/10 14:19:16.296):{0x444} {Atsuko Iwamoto} 'setAddressBookEntryFromSyncRecord' Failed to set field data for address book entry. Field Name: 'UserDefine2' Field Data: '20' SyncRecord ID: '180067' Exception Text: 'The field definition "BBDCID" does not exist for type "Contact". Unable to add the data for this field.'

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Upgrade the BlackBerry® Enterprise Server to 5.0 SP1 MR3

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