"Upgrade Issues" prompt appears when upgrading to BlackBerry Enterprise Server 5.0 SP3

Article ID: KB25012

Type: Support Content

Last Modified: 04-15-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry Enterprise Server 5.0 SP3
  • BlackBerry Enterprise Server for Novell GroupWise 5.0 SP4
CollapseOverview

When upgrading to BlackBerry Enterprise Server 5.0 SP3, a prompt titled Upgrade Issues may appear that contains wording similar to the following:

The setup application found the BlackBerry MDS Integration Service on the following computers in the BlackBerry Domain:

<ComputerName>

Before you can continue the current upgrade process you must un-install the BlackBerry MDS Integration Service. For more information, see the BlackBerry Enterprise Server Upgrade Guide

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Cause 1

The BlackBerry Mobile Data System Integration Service (MDS-IS) must be uninstalled from the BlackBerry Domain before an upgrade to BlackBerry Enterprise Server 5.0 SP3 can continue.

Cause 2

The BlackBerry Mobile Data System Integration Service (MDS-IS) SQL backup must be deleted from the server so the install of the BlackBerry Enterprise Server 5.0 SP3 can continue.

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Depending on the version of the BlackBerry Enterprise Server that is running, choose the appropriate option below and follow the associated steps.

The BlackBerry Mobile Data System Integration Service (MDS-IS) must be uninstalled from the BlackBerry Domain before an upgrade to BlackBerry Enterprise Server 5.0 SP3 can continue.

 
Resolution 1

Using CreateDB executable included with BlackBerry Enterprise Server 5.0 SP3 

Supported versions:

  • BlackBerry Enterprise Server 4.1 SP7 to 5.0 SP2 MR5
  • BlackBerry Enterprise Server for Novell GroupWise 5.0 SP4

Complete the following:

  1. Extract the BlackBerry Enterprise Server 5.0 SP3 software to a folder.
  2. Navigate to the folder above and double-click the Database folder.
  3. In the Database folder, right-click the BESMgmt.cfg file and choose to open it with Notepad.
  4. In this file, make the following changes:
    1. For CMD=Install, change Install to Upgrade.
    2. For DATABASE_NAME=BESMgmt, replace BESMgmt with the name of The BlackBerry Configuration Database, if different.
    3. For SERVER=local if required, update this value with the name of the Microsoft SQL Server that the BlackBerry Configuration Database is hosted on. If an instance is used, specify it as SERVERNAME\INSTANCENAME.
    4. If necessary, populate the MSSQL_PORT= value with the port of the Microsoft SQL Server if different than 1433.
    5. If using Microsoft SQL Server Authentication, populate the USERID= and PASSWORD= values with a Microsoft SQL Server Authentication account that has System Administrator privileges.
    6. Change BACKUP=false to BACKUP=true.
    7. If required, change BES_TYPE=Exchange to Domino if the mail platform being used is IBM Lotus Domino.
  5. From the menu in Notepad, click File > Save and close the file.
  6. Double-click the CreateDB.exe file in the same folder as the BESMgmt.cfg file.
  7. Proceed with the installation of the BlackBerry Enterprise Server 5.0 SP3 upgrade.

 
Resolution 2 

Using installation software and the BlackBerry Administration Service to remove the BlackBerry MDS Integration Service

Supported versions:

  • BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP2 MR5

Complete the following:

  1. Locate or obtain the installation file for BlackBerry Enterprise Server 5.0 SP1 or SP2 and extract it to a folder.
  2. Locate and double-click the Setup.exe file from the above folder.
  3. Choose the required language from the drop-down list.
  4. Accept the license agreement and click Next.
  5. Leave all database details as auto populated clicking Next until the Setup Options screen appears.
  6. On the Setup Options screen, clear the check box beside the BlackBerry MDS Integration Service and click Next.
  7. Click Next, and complete the rest of the setup wizard.
  8. If prompted, reboot the computer.
     
    Note: If the BlackBerry Enterprise Server is version 5.0 SP1, skip the steps below and proceed to the BlackBerry Administration Service Steps.
     
  9. If its not already available, obtain the BlackBerry Enterprise Server 5.0 SP2 MR2 or MR3 software from http://www.blackberry.com/support/downloads.
  10. Extract BlackBerry Enterprise Server 5.0 SP2 MR2 or MR3 software to a folder. Ensure this is a different folder than Step 1 above.
  11. Locate and double-click the Setup.exe file from the folder in Step 10.
  12. Choose required language and click OK.
  13. Click Next.
  14. Enter the service account password and click Next.
  15. Once the installation has completed, reboot the computer.
  16. Click Next on all outstanding prompts for the rest of the installation, leaving all existing options unchanged.
  17. Click Start Services and then click Next.

BlackBerry Administration Service Steps:

  1. Once the installation has completed, log in to the BlackBerry Administrative Service.
  2. Under Servers and Components, expand BlackBerry Solution Topology > BlackBerry Domain > Component View> BlackBerry Enterprise Server, and click the server name.
  3. Scroll to the bottom of the resulting page and click Edit Instance.
  4. In the Supported MDS Integration Service instance names, click the drop-down list and select the blank space above the existing entry.
  5. Click Save All.
  6. Go back to Servers and Components, expand BlackBerry Solution Topology > BlackBerry Domain and click Component View.
  7. Scroll to the MDS Integration Service heading, and click the Delete icon to delete the instance.
  8. Click Yes - Delete the instance.
  9. When prompted to confirm, click Yes - Delete the instance.
  10. From Windows Services restart the services named BlackBerry Administration Service, Application Server and BlackBerry Administration Service, and Native Code Container

Once the above steps are completed, proceed with the upgrade to BlackBerry Enterprise Server 5.0 SP3. Refer to the Installation Guide for details on completing the upgrade.

CollapseAdditional Information

The BlackBerry MDS Integration Service is only responsible for facilitating connectivity for BlackBerry MDS Runtime Applications, and has no effect on Internet or intranet browsing, nor other third-party Java or web applications.

Note: BlackBerry Enterprise Server 5.0 SP2 Maintenance Release 2, 3, 4 or 5 are required to be installed as they fix an issue related to removing the BlackBerry Mobile Data System - Integration Service (DT 762391) when using the BlackBerry Administration Service.

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