"There are too many PIN changes associated with this account (Error ID: 30801)" is encountered when attempting to login to BlackBerry World

Article ID: KB25553

Type: Support Content

Last Modified: 07-19-2013

 

Product(s) Affected:

  • BlackBerry 10
  • BlackBerry 7 OS and earlier
  • BlackBerry World for BlackBerry smartphones
  • Tablets
  • BlackBerry ID
CollapseEnvironment
  • BlackBerry ID
  • BlackBerry World 2.0 to 3.1
  • BlackBerry smartphones
  • BlackBerry PlayBook tablet
CollapseOverview

When attempting to log in to BlackBerry World with a BlackBerry ID, the following error is displayed:

There are too many PIN changes associated with this account (Error ID: 30801)

or

You have reached the maximum number of PIN changes for this account. Please visit http://www.blackberry.com/appworld/support for more information.

CollapseCause

 BlackBerry World only allows up to 15 device changes within one year.

CollapseResolution

If the maximum number of device changes has been reached in error, contact the service provider from which the smartphone was purchased for assistance.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.