Desktop Software closes unexpectedly

Article ID: KB25581

Type: Support Content

Last Modified: 03-14-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
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  • BlackBerry® Desktop Software 6.0.0
  • BlackBerry® Desktop Software 6.1.0  
  • DT 1062162

 

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When attempting to open the BlackBerry® Desktop Software 6.0.0 or 6.1.0 the splash screen is displayed and then closes unexpectedly showing one of the following entries in the desktop.log

 

Microsoft.Practices.Composite.Modularity.ModuleInitializeException: An exception occurred while initializing module 'Rim.Desktop.Shell.MyBlackBerry'.

    - The exception message was: Activation error occurred while trying to get instance of type MyBlackBerryApplication, key ""

    Check the InnerException property of the exception for more information. If the exception occurred

    while creating an object in a DI container, you can exception.GetRootException() to help locate the

    root cause of the problem.  ---> Microsoft.Practices.ServiceLocation.ActivationException: Activation error occurred while trying to get instance of type MyBlackBerryApplication, key "" ---> Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "Rim.Desktop.Shell.MyBlackBerryApplication", name = "". Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. (Strategy type BuildPlanStrategy, index 3) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.

File name: 'Rim.Desktop.Services.PolicyManager, Version=6.0.1.18, Culture=neutral, PublicKeyToken=null'

   at Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel..ctor()

   at Rim.Desktop.Shell.MyBlackBerryApplication.LoadApplicationInfo()

   at BuildUp_Rim.Desktop.Shell.MyBlackBerryApplication(IBuilderContext )

 


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