The error "Unable to display the BlackBerry ID agreement" during setup of the BlackBerry PlayBook

Article ID: KB26582

Type: Support Content

Last Modified: 10-03-2012

 

Product(s) Affected:

  • Tablets
CollapseEnvironment
  • BlackBerry PlayBook™ tablet
  • Wi-Fi network
CollapseOverview

During the BlackBerry PlayBook™ tablet setup, a prompt is displayed to select a country for the BlackBerry ID agreement. When a country is selected the following error is displayed:

Unable to display the BlackBerry ID Agreement.  Please select your country and language, then try again.

CollapseCause

Depending on the type of Wi-Fi network the BlackBerry PlayBook is configured to connect to, there may be multiple causes for this issue. See the resolution section.

CollapseResolution

Cause 1

If attempting to connect the BlackBerry PlayBook to a Wi-Fi Hotspot, the username and password must be entered to obtain Internet connectivity.

Resolution 1

When the BlackBerry PlayBook tablet has successfully connected to a Wi-Fi HotSpot, a Hotspot Setup button appears at the bottom left.

Click on the Hotspot Setup button, and this will open a window to enter the username and password.

Cause 2

If attempting to connect the BlackBerry PlayBook to an enterprise Wi-Fi environment, the connection may use a Proxy to access the Internet.

Resolution 2

Verify that the Proxy information has been entered correctly in the Wi-Fi setup on the BlackBerry PlayBook.

  1. On the Connect to Wi-Fi screen, Click Manually Connect to Network.
  2. Select the Security Type and settings for the enterprise Wi-Fi network
  3. Ensure Use HTTP Proxy is checked
  4. Enter the correct Proxy information (Proxy Server, Proxy Port, Username, and Password).

For additional information on Wi-Fi setup, please refer to the following:

KB26228 - Getting started with BlackBerry PlayBook tablet initial setup

KB26096 - Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook tablet

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.