The error "Unable to display the BlackBerry ID agreement" during setup of the BlackBerry PlayBook

Article ID: KB26582

Type: Support Content

Last Modified: 10-03-2012


Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry PlayBook™ tablet
  • Wi-Fi network

During the BlackBerry PlayBook™ tablet setup, a prompt is displayed to select a country for the BlackBerry ID agreement. When a country is selected the following error is displayed:

Unable to display the BlackBerry ID Agreement.  Please select your country and language, then try again.


Depending on the type of Wi-Fi network the BlackBerry PlayBook is configured to connect to, there may be multiple causes for this issue. See the resolution section.


Cause 1

If attempting to connect the BlackBerry PlayBook to a Wi-Fi Hotspot, the username and password must be entered to obtain Internet connectivity.

Resolution 1

When the BlackBerry PlayBook tablet has successfully connected to a Wi-Fi HotSpot, a Hotspot Setup button appears at the bottom left.

Click on the Hotspot Setup button, and this will open a window to enter the username and password.

Cause 2

If attempting to connect the BlackBerry PlayBook to an enterprise Wi-Fi environment, the connection may use a Proxy to access the Internet.

Resolution 2

Verify that the Proxy information has been entered correctly in the Wi-Fi setup on the BlackBerry PlayBook.

  1. On the Connect to Wi-Fi screen, Click Manually Connect to Network.
  2. Select the Security Type and settings for the enterprise Wi-Fi network
  3. Ensure Use HTTP Proxy is checked
  4. Enter the correct Proxy information (Proxy Server, Proxy Port, Username, and Password).

For additional information on Wi-Fi setup, please refer to the following:

KB26228 - Getting started with BlackBerry PlayBook tablet initial setup

KB26096 - Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook tablet


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