How to switch the BlackBerry ID account on a BlackBerry smartphone or BlackBerry PlayBook tablet

Article ID: KB26694

Type: Support Content

Last Modified: 11-05-2014

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry 7 OS and earlier
  • BlackBerry PlayBook tablets
  • BlackBerry ID
CollapseEnvironment
  • BlackBerry ID
  • BlackBerry PlayBook tablet
  • BlackBerry smartphones

 

CollapseOverview

To allow seamless access to a variety of BlackBerry products and services such as the BlackBerry World storefront, a valid/active BlackBerry ID is required when setting up a BlackBerry 10 smartphone, a BlackBerry smartphone running BlackBerry OS 6 and above, or a BlackBerry PlayBook Tablet.

Once the initial setup has been completed, all activities on the device will be authenticated using the that BlackBerry ID. If another BlackBerry ID is entered after the initial setup, an authentication failure will occur.

To switch the BlackBerry ID, follow the steps for the specific device below:

Switching the BlackBerry ID on the BlackBerry PlayBook or BlackBerry 10 smartphone:

In order to switch the BlackBerry ID that is associated to the BlackBerry 10 smartphone or a BlackBerry PlayBook tablet, a security wipe will need to be performed.

Warning: Performing the security wipe will result in loss of stored data on the smartphone or tablet. Be sure to create a backup and also transfer files to a computer prior to performing the security wipe.

Prior to performing a security wipe of the smartphone or tablet, transfer files to a computer so the files can then be transferred back to the smartphone or tablet after the security wipe is complete and the new BlackBerry ID is configured.

  • If you are moving to a new device or tablet you can backup your data, complete a security wipe (to remove the BBID), sign in with the same BBID on the new device, and restore your data.
  • If you are completing these steps due to loosing access to your BBID account you will not be able to restore any data as the same BBID account must be used to complete the restore process.

See the following links for information on backing up data:

To perform the security wipe:

  • On the BlackBerry 10 smartphone, see KB33591.
  • On the BlackBerry PlayBook tablet, see KB27188.

Once the security wipe has been completed, a new BlackBerry ID can be created on the smartphone or tablet during the initial setup.

Switching  the BlackBerry ID on the BlackBerry smartphone running BlackBerry OS 6 and above:

In order to switch the BlackBerry ID that has been activated on a BlackBerry smartphone running BlackBerry OS 6 and above, a security wipe or a reset to factory must be performed.

Performing the security wipe will result in loss of stored data on the BlackBerry smartphone. Prior to performing any security wipe of the BlackBerry smartphone, create a full backup of the BlackBerry smartphone data.

  • If you are moving to a new device or tablet you can backup your data, complete a security wipe (to remove the BBID), sign in with the same BBID on the new device, and restore your data.
  • If you are completing these steps due to loosing access to your BBID account you can restore any data once the new BBID has been setup.

    See the following links for information on backing up data:

    Once the security wipe has been completed, a new BlackBerry ID can be created on the smartphone on the initial setup.

  • CollapseAdditional Information

    To secure your BlackBerry ID account and ensure you are able to easily reset your password in future, please confirm your BlackBerry ID here.

    If you need further BBID support you can get support here.

     

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