Seeing network errors when opening Google Maps

Article ID: KB26752

Type: Support Content

Last Modified: 10-31-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 SP2
  • BlackBerry® Smartphones
CollapseOverview
When opening Google Maps™ on a BlackBerry® smartphone the following error appears:

Network error. Your enerprise Blackberry server does not allow connections to the Google Maps service
CollapseCause
This issue happens when Google Maps goes through a proxy server that blocks mobilemaps.clients.google.com.
CollapseResolution
Add a rule to the proxy server to allow mobilemaps.clients.google.com.
CollapseWorkaround
Enable the BlackBerry Internet Browser.

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