View Folder screen is not rendering in the BlackBerry Bridge application Messages

Article ID: KB26786

Type: Support Content

Last Modified: 03-16-2012

 

Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry Enterprise Server Express for Microsoft Exchange
  • BlackBerry Bridge for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry® PlayBook™ tablet
  • BlackBerry® Bridge
  • Microsoft® Exchange
  • DT 1255957
CollapseOverview

While connected to a BlackBerry® smartphone using BlackBerry® Bridge, a user opens the BlackBerry Messages application under the BlackBerry Bridge panel. The user attempts to change to a Microsoft® Exchange mailbox folder other than Inbox. Instead of a list of message accounts(BES, BIS) and their associate subfolders, an empty dialog is presented to the user.

Steps to reproduce:

Open the Messages application under the BlackBerry Bridge panel.
Click on the grey menu drop-down(white arrow pointing down) in the upper-left hand corner and select View Folder.
The Select Folder dialog will appear, but empty.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable. Please contact support for further information

CollapseWorkaround
Reduce the number of folders in the Mailbox root or move the extra root folders as subfolder under Inbox rather than the malbox root.
CollapseAdditional Information

The users Exchange mailbox may contain many other user added folders other than Inbox, Deleted Items and Sent Items being used to archive message items. These added folders may exist at the same level as the Inbox or, as subfolders under Inbox. The high number of folders may be causing a rendering issue in this particular dialog.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.