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Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook

Article ID: KB27424

Type: Support Content

Last Modified: 11-27-2012

 

Product(s) Affected:

  • Tablets
  • BlackBerry Desktop Software Version 7.1
  • BlackBerry Desktop Software Version 7.0
  • BlackBerry Desktop Software Version 6.1
  • BlackBerry Desktop Software Version 6.0
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Desktop Software 6.0.2 to 7.1 (Windows)
  • BlackBerry PlayBook
CollapseOverview

The following table lists Knowledge Base articles with information about issues that may result in the BlackBerry Desktop Software not detecting a USB connected BlackBerry PlayBook.

Symptom
 Related Knowledge Based Articles
The BlackBerry PlayBook is not detected by the Windows operating system.

To confirm if the Windows operating system is detecting the BlackBerry PlayBook reference KB27679.
  • KB28112 - The USB cable is not properly inserted into the PlayBook
  • KB28443 - There is a potential issue with the computer's USB port or USB cable.
  • KB28444 - The BlackBerry PlayBook is not directly connected to the system.
  • KB20598 - The computer's BIOS has an update available to resolve USB related issues
  • KB26745   - Message  Cannot Communicate With Device is Received On BlackBerry Desktop Software
The BlackBerry PlayBook appears in Windows Device Manager but the Desktop Software does not detect the connected BlackBerry PlayBook.
  • KB28444 - The BlackBerry PlayBook is not directly connected to the system.
  • KB13331 - Power Management is enabled on the system.
  • KB28456 - Selective Suspend is enabled on the system.
  • KB28458 - User Account Control is disabled on the system
  • KB28457 - Administrative rights have not been correctly propagated to the BlackBerry Desktop Software
  • KB26745 - A personal firewall is blocking USB network connectivity to the BlackBerry PlayBook

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