How to verify that the BlackBerry Device driver is installed on a Windows computer

Article ID: KB27679

Type: Support Content

Last Modified: 03-09-2015

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry Link
  • BlackBerry PlayBook tablets
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Link
  • BlackBerry PlayBook tablet
  • BlackBerry 10 smartphone
  • Windows
CollapseOverview

If the BlackBerry 10 smartphone or BlackBerry PlayBook tablet is not able to connect with BlackBerry Desktop Software or BlackBerry Link, the device driver may not have been installed or has been disabled.

To verify that the driver is installed, complete the following:

For Windows 8:

  1. While on the desktop, press the Windows + W keys.
  2. In the search box, type Device Manager.
  3. Click on Device Manager.
  4. In the Device Manager window, expand the Network adapters section.
  5. The device should be listed as BlackBerry Device or Research In Motion Network Device.
  6. If it shows as disabled, right-click and select Enable.
  7. If there is an error message, right-click and select Uninstall.
  8. Disconnect and reconnect the device. The driver should reinstall and be displayed as indicated above.

For Windows 7:

  1. From the desktop, click Start.
  2. In the search box, type Device Manager.
  3. Click on Device Manager.
  4. In the Device Manager window, expand the  Network adapters section.
  5. The device should be listed as BlackBerry Device or Research In Motion Network Device.
  6. If it shows as disabled, right-click and select Enable.

For Windows Vista:

  1. From the desktop, click Start > Control Panel > System > Hardware > Device Manager.
  2. In the Device Manager window, expand the Network adapters section.
  3. The device should be listed as BlackBerry Device or Research In Motion Network Device.
  4. If it shows as disabled, right-click and select Enable.

For Windows XP Service Pack 3:

  1. From the desktop, click Start > Control Panel > System > Hardware > Device Manager.
  2. In the Device Manager window, expand the Network adapters section.
  3. The device should be listed as BlackBerry Device or Research In Motion Network Device.
  4. If it shows as disabled, right-click and select Enable.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.