Unable to access the Media Card within Bridge Files on the BlackBerry PlayBook

Article ID: KB28140

Type: Support Content

Last Modified: 03-21-2012


Product(s) Affected:

  • BlackBerry Bridge for BlackBerry OS 7 and earlier
  • BlackBerry PlayBook tablets
  • BlackBerry® Bridge™ for BlackBerry smartphones
  • BlackBerry® PlayBook™
  • DT 1992508

When attempting to access the media card on the BlackBerry® PlayBook™ tablet from the BlackBerry® Bridge™ Files application, the media card does not appear. Other symptoms of this issue may include not being able to open attachments within the BlackBerry PlayBook Bridge messages application.
The BlackBerry smartphone does not include a required module net_rim_vad.
Perform a clean reload of the BlackBerry smartphone software ensuring that Voice Activated Dialing is included in the reload.

To perform a clean reload on a Windows PC, please refer to KB03621
To perform a clean reload on a Mac, please refer to KB19915


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