Within BlackBerry Desktop Software organizer Tasks show as "not available"

Article ID: KB29019

Type: Support Content

Last Modified: 04-24-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Desktop Software Version 7.1
CollapseEnvironment
  • BlackBerry Desktop Software 7.1
  • BlackBerry smartphones
CollapseOverview

In BlackBerry Desktop Software, after selecting Organizer on the left, Tasks shows the following:

Tasks (not available)

CollapseCause
The message appears because the Tasks application is not installed on the BlackBerry smartphone.
CollapseResolution

Complete the following steps:

  1. Connect the smartphone to the computer.
  2. Open the BlackBerry Desktop Software - if prompted, enter the device password.
  3. Select Applications on the left hand side.
  4. Click on the + icon next to Tasks.
  5. Click on Apply and wait for the installation to complete.
  6. Click Organizer and select the option to Reset Settings.
  7. Click on Configure Settings and reconfigure the synchronization settings. Tasks (not available) will no longer be present following this step.
  8. Restore the data to BlackBerry smartphone. See KB12487.
  9. Perform a synchronization.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.