The Compose PIN option is missing on a BlackBerry smartphone

Article ID: KB29454

Type: Support Content

Last Modified: 05-13-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry 7
  • BlackBerry 6.0.0.706 to 6.0.0.719
  • DT 2398308
  • DT 2362059
CollapseOverview
The option to Compose PIN message is not visible on a BlackBerry smartphone. Receiving, replying to, and forwarding PIN messages still function as expected.
CollapseResolution

For BlackBerry smartphones running BlackBerry Device Software 7, the issue has been resolved with BlackBerry Device Software 7.1.0.205 (Bundle 648).

For BlackBerry smartphones running BlackBerry Device Software 6, the issue has been resolved with BlackBerry Device Software 6.0.0.719 (Bundle 3084).

CollapseWorkaround

Downgrade to an earlier build of BlackBerry Device Software if an upgrade is not available. To reload the device software follow KB03621.

If downgrading is not an option than a hard reset of the BlackBerry smartphone may temporarily bring back the option to submit a pin message.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.