- BlackBerry 7
- BlackBerry 18.104.22.1686 to 22.214.171.1249
- DT 2398308
- DT 2362059
For BlackBerry smartphones running BlackBerry Device Software 7, the issue has been resolved with BlackBerry Device Software 126.96.36.199 (Bundle 648).
For BlackBerry smartphones running BlackBerry Device Software 6, the issue has been resolved with BlackBerry Device Software 188.8.131.529 (Bundle 3084).
Downgrade to an earlier build of BlackBerry Device Software if an upgrade is not available. To reload the device software follow KB03621.
If downgrading is not an option than a hard reset of the BlackBerry smartphone may temporarily bring back the option to submit a pin message.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.