The Compose PIN option is missing on a BlackBerry smartphone

Article ID: KB29454

Type: Support Content

Last Modified: 05-11-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® 7
  • BlackBerry 6.0.0.706 - 6.0.0.719
  • DT 2398308
  • DT 2362059
CollapseOverview
The option to Compose PIN message is not visible on a BlackBerry smartphone. Receiving, replying to, and forwarding PIN messages still function as expected.
CollapseResolution

For smartphones using BlackBerry® 7 the issue has been resolved with BlackBerry Device Software 7.1.0.205 (Bundle 648).

  For smartphones using BlackBerry® 6 the issue has been resolved with BlackBerry Device Software 6.0.0.719 (Bundle 3084).

CollapseWorkaround
Downgrade to an earlier build of BlackBerry Device Software if an upgrade is not available. To reload the device software follow KB03621.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.