BlackBerry Mobile Voice System services continuously restarting after installation

Article ID: KB31220

Type: Support Content

Last Modified: 04-12-2012

 

Product(s) Affected:

  • BlackBerry Mobile Voice System
CollapseEnvironment
  • BlackBerry® Mobile Voice System 5.1 SP1
CollapseOverview

After installation and configuration of the BlackBerry® MVS server, the BlackBerry MVS services continuously restart by itself. This is more apparent with the MVS Session Manager, MVS Witness Server and MVS Data Manager services. The following log lines appear in the log files:

 

MVS FMC Phone logs:

[ 30000 ][ INFO ] (04/09 15:57:16.955) [ Thread-30 ]STARTUP: MVS Session Manager received initial configuration from Data Manager
[ 30000 ][ INFO ] (04/09 15:57:17.174) [ Thread-30 ]using default MSDP address
[ 30000 ][ INFO ] (04/09 15:57:17.174) [ Thread-30 ]msdp is disabled
[ 30000 ][ INFO ] (04/09 15:57:17.174) [ Thread-30 ]SipServerManager::createStack(): Initializing SIP stack...
[ 30000 ][ INFO ] (04/09 15:57:17.174) [ Thread-30 ]TOTAL CALL LEGS: [23056]
[ 30000 ][ INFO ] (04/09 15:57:17.174) [ Thread-30 ]TOTAL REGISTRATIONS: [11528]
[ 30000 ][ INFO ] (04/09 15:57:17.174) [ Thread-30 ]TOTAL SUBSCRIPTIONS: [34584]
[ 10000 ][ ERROR ] (04/09 15:57:18.033) [ Thread-30 ]Failed to construct stack; error code -3.
[ 10000 ][ ERROR ] (04/09 15:57:18.033) [ Thread-30 ]SipServerManager::createStack(): Failed to initialize SIP stack; configuration_error: SipStack::SipStack(): Failed to construct stack.
[ 10000 ][ ERROR ] (04/09 15:57:18.033) [ Thread-30 ]STARTUP: SIP Stack could not be created
[ 30000 ][ INFO ] (04/09 15:57:22.111) [ Thread-49 ]SHUTDOWN: MVS Session Manager shutting down now (v3.0.0.86 2011/04/26 16:38:29)
[ 30000 ][ INFO ] (04/09 15:57:28.064) [ Thread-49 ]Destroying sip stack polling.

 

MVS Event Manager logs:

[ 30000 ][ INFO ] (04/09 15:51:59.011) [ main ]net.rim.smp.msdp.tess.impl.TessServiceImpl: running TESS app BUILD_VERSION 1.1.0.86 and BUILT_BY ec_agent
[ 30000 ][ INFO ] (04/09 15:51:59.011) [ main ]net.rim.smp.msdp.tess.impl.TessServiceImpl: Initializing the MVS Event Manager v1.1.0.86
[ 30000 ][ INFO ] (04/09 15:51:59.105) [ main ]net.rim.smp.msdp.tess.server.TessServer: The server started successfully and is now listening on /YYY.YYY.YYY.YYY:17635.
[ 30000 ][ INFO ] (04/09 15:51:59.105) [ main ]net.rim.smp.msdp.tess.server.TessServer: The server is now using the new email configuration EmailConfig[useSmtp=false server= port=0 from= to= user= password=]
[ 30000 ][ INFO ] (04/09 15:52:04.449) [ AsyncLoop ]net.rim.smp.msdp.tess.impl.TessServiceImpl: running MVSE app BUILD_VERSION 1.1.0.86 and BUILT_BY ec_agent
[ 30000 ][ INFO ] (04/09 15:52:16.730) [ MainBootstrapper shutdown thread ]net.rim.smp.msdp.tess.server.TessServer: The server has shut down and it is no longer listening on /YYY.YYY.YYY.YYY:17635.

 

MVS Witness Server logs:

[ 30000 ][ INFO ] (04/09 15:52:46.481) [ AsyncLoop ]net.rim.smp.common.client.tess.Connection[/XXX.XXX.XXX.XXX:52804 -> MVSSERVER.DOMAIN.NET/XXX.XXX.XXX.XXX:17635]: Connected asynchronously for TLS
[ 30000 ][ INFO ] (04/09 15:52:50.236) [ AsyncLoop ]net.rim.smp.common.client.tess.Connection[/XXX.XXX.XXX.XXX:52804 -> MVSSERVER.DOMAIN.NET/XXX.XXX.XXX.XXX:17635]: Sending HELLO with Protocol[Id=TESS version=3 sender="MV201SDT106"]
[ 30000 ][ INFO ] (04/09 15:52:50.507) [ AsyncLoop ]net.rim.smp.common.client.tess.Connection[/XXX.XXX.XXX.XXX:52804 -> MVSSERVER.DOMAIN.NET/XXX.XXX.XXX.XXX:17635]: Received HELLO with Protocol[Id=TESS version=3 sender="tess"]
[ 10000 ][ ERROR ] (04/09 15:53:14.266) [ AsyncLoop ]net.rim.smp.common.client.tess.Connection[/XXX.XXX.XXX.XXX:52804 -> MVSSERVER.DOMAIN.NET/XXX.XXX.XXX.XXX:17635]: Can't read from java.nio.channels.SocketChannel[connected local=/XXX.XXX.XXX.XXX:52804 remote=MVSSERVER.DOMAIN.NET/XXX.XXX.XXX.XXX:17635]: java.io.IOException: An existing connection was forcibly closed by the remote host
[ 30000 ][ INFO ] (04/09 15:53:14.266) [ AsyncLoop ]net.rim.smp.common.client.tess.Connection[closed -> MVSSERVER.DOMAIN.NET/XXX.XXX.XXX.XXX:17635]: Closed
[ 10000 ][ ERROR ] (04/09 15:53:15.469) [ AsyncLoop ]net.rim.smp.common.client.tess.Connection[closed -> MVSSERVER.DOMAIN.NET/XXX.XXX.XXX.XXX:17635]: Connection to java.nio.channels.SocketChannel[closed] failed: java.net.ConnectException: Connection refused: no further information

CollapseCause

The SIP IP Address in the FMC Phone subsection of the MVS Server configuration contains a partial or incomplete IP address.

CollapseResolution
  1. Log into the BlackBerry MVS console as the BlackBerry MVS server administrator.
  2. Expand MVS Topology.
  3. Click on  Component View.
  4. Under FMC Phone click on the Instance Name of the MVS Server to edit the MVS Server configuration.
  5. Update the  SIP IP Address field to match the  IP Address under the Edit MVS Server section.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.