"Please try again or visit BlackBerry World Support for more information. (Error ID: 35005)" displayed on PlayBook when attempting to install or upgrade an application in BlackBerry World

Article ID: KB32876

Type: Support Content

Last Modified: 04-09-2013


Product(s) Affected:

  • BlackBerry PlayBook tablet
  • BlackBerry World for BlackBerry PlayBook
  • BlackBerry PlayBook tablet
  • BlackBerry World
  • DT 6157735

When attempting to download or upgrade an application through BlackBerry World on the BlackBerry PlayBook tablet the following error is encountered:

There were problems completing this purchase. Please try again or visit BlackBerry World Support for more information. (Error Id: 35005)

Users may also be asked to pay for an upgrade of a free application where no paid upgrades are available. 


This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.


Workaround 1

On the PlayBook, perform the following steps:

  1. Open BlackBerry World.
  2. Select My World > Refresh List.
  3. When the refresh is complete, a confirmation will be displayed.
  4. Press OK.

The application can now be downloaded again.

Workaround 2

  1. Clear the BlackBerry World cache. To reset the cache please follow KB24714.
  2. Close and reopen BlackBerry World.

Workaround 3

Delete and reinstall the application that will not upgrade. This will delete the current version of the application and allow for upgrade to the new version of the application.

Note: Some applications record content associated with that application (i.e. progress, high scores, levels completed in a game, etc.). Deleting and reinstalling the application will delete this content.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.