After migrating data to a BlackBerry 10 smartphone, settings, data, or applications are missing

Article ID: KB33523

Type: Support Content

Last Modified: 04-02-2014

 

Product(s) Affected:

  • Porsche Design P'9982 Smartphone from BlackBerry
  • Z30
  • Z10
  • Q10
  • Q5
  • BlackBerry Link
CollapseEnvironment
  • BlackBerry 10 smartphones
  • BlackBerry Link
CollapseOverview
Some information is not transferred when migrating data to a BlackBerry 10 smartphone from a BlackBerry smartphone running BlackBerry Device Software 5, BlackBerry 6, or BlackBerry 7.
CollapseCause

BlackBerry Device Migration does not support migration of the following information to the BlackBerry 10 smartphone:

  • Notifications and Profiles
  • Email accounts (Email messages and settings)
  • Facebook and Twitter (Accounts and settings)
  • Current BBID being used
  • Applications downloaded from BlackBerry App World
  • Paired Bluetooth devices
  • Password Keeper (the data is transferred, but the application is not)
  • BlackBerry Enterprise Server data and settings
  • Wi-Fi profiles pushed from a BlackBerry Enterprise Server or restored over the air
  • Custom auto-text (word substitution)

Note: Contacts and Calendar may not transfer to a BlackBerry 10 smartphone if the account where the entries are stored is wirelessly synchronized (for example: Gmail or Hotmail)

Note: Contacts may not transfer to a BlackBerry 10 smartphone if the previous BlackBerry smartphone has contact groups. See KB33578 for more information.

CollapseWorkaround

Notifications and Profiles

  • These settings will need to be configured manually.

Email accounts

  • All email accounts will need to be manually added to the BlackBerry 10 smartphone. Contact IT administrator before attempting to add a corporate / work email.

Calendar and Contacts

  • For accounts that are wirelessly synchronized using accounts such as Gmail or Hotmail, the accounts where this information is stored will need to be added to the BlackBerry 10 smartphone under Settings > Accounts > Add Account.

Facebook and Twitter

  • New enhanced versions of these applications are bundled with the BlackBerry 10 OS. The settings for these applications will need to be manually configured on the BlackBerry 10 smartphone.

Current BlackBerry ID being used

  • Sign in using the correct BlackBerry ID on the BlackBerry 10 smartphone.

Applications downloaded from BlackBerry World

  • Applications downloaded to a BlackBerry smartphone running BlackBerry 7 and earlier will not be able to run on the BlackBerry 10 smartphone. For this reason the applications are not transferred to the BlackBerry 10 smartphone. If the application is available for BlackBerry 10 it will be available in BlackBerry World (search the application name to determine availability). If the application is not available, contact the software vendor for more information.

Paired Bluetooth devices

  • Due to hardware ID changes, all Bluetooth devices will need to be manually paired on the BlackBerry 10 smartphone.

Password Keeper

  • The Password Keeper data is migrated during a device switch, but the application is not included by default with the BlackBerry 10 OS.
  • Password Keeper can be installed using the  BlackBerry World application on the BlackBerry 10 smartphone.
  • Once Password Keeper has been installed on the BlackBerry 10 smartphone, import the data into Password Keeper. For more information, see KB33252.

BlackBerry Enterprise Server data and settings

  • BlackBerry 10 does not support Enterprise Activation to a BlackBerry Enterprise Server 5.0 and earlier.

    Note: These settings include the corporate Wi-Fi profile pushed and backed up via the BlackBerry Enterprise Server.
CollapseAdditional Information

For more information about the Device Switch process to BlackBerry 10 smartphones see KB33322 or visit www.blackberry.com/deviceswitch.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.