Contacts are not migrated to a BlackBerry 10 smartphone if contact groups exist

Article ID: KB33578

Type: Support Content

Last Modified: 06-07-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry Link
  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry 10 OS
  • BlackBerry Link
  • PR 291012
  • DT 6781821
CollapseOverview
After migrating to a BlackBerry 10 smartphone from a BlackBerry smartphone running BlackBerry 7 or below, it is noticed that the contacts were not transferred.
CollapseCause
The BlackBerry smartphone running BlackBerry 7 or below has one or more contact group within the Contacts or Address Book application.
CollapseResolution
Upgrade to the latest version of BlackBerry Link and perform the migration again. To download updates and to stay up-to-date on release dates, visit www.blackberry.com/blackberrylink.
CollapseWorkaround
Remove the Contact Groups from the BlackBerry smartphone running BlackBerry 7 or below and perform the migration again.

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