Android applications will not open or run after upgrading to BlackBerry 10 OS version 10.2.0.x

Article ID: KB35312

Type: Support Content

Last Modified: 05-08-2014

 

Product(s) Affected:

  • Porsche Design P'9982 smartphone from BlackBerry
  • BlackBerry Z30
  • BlackBerry Z10
  • BlackBerry Q10
  • BlackBerry Q5
CollapseEnvironment
  • BlackBerry 10 OS version 10.2.0.x
  • BlackBerry Runtime for Android
CollapseOverview
When attempting to open an Android application on the BlackBerry 10 smartphone running BlackBerry 10 OS version 10.2.0.x, the application attempts to open and then closes on its own. This same application functioned properly prior to upgrading to BlackBerry 10 OS version 10.2.0.x.
CollapseCause
There was an issue upgrading the BlackBerry Runtime for Android that now prevents applications from being run.
CollapseResolution
Update the BlackBerry 10 smartphone to BlackBerry 10 OS version 10.2.1.1925 or later.

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