What is the BlackBerry Enterprise Service 10 - Upgrade Checker

Article ID: KB35673

Type: Support Content

Last Modified: 05-16-2014

 

Product(s) Affected:

  • BlackBerry Mobile Fusion
  • BlackBerry Device Service
  • Universal Device Service
CollapseEnvironment
  • BlackBerry Enterprise Service 10 version 10.1
CollapseOverview

The BlackBerry Enterprise Service 10 - Upgrade Checker is a PowerShell Script that can be run on a server hosting the BlackBerry Enterprise Service 10 Core or Console components to proactively identify issues that could be encountered during the upgrade to BlackBerry Enterprise Service 10 version 10.2.

Download the latest copy of the BlackBerry Enterprise Service 10 - Upgrade Checker and instructions from the links below:

Version: 1.0.4
Last Updated: May 14, 2014
Download: BES10_Upgrader_Checker.ps1
Instructions: README.txt

Note: To ensure that the latest copy of the BlackBerry Enterprise Service 10 - Upgrade Checker is being used, download a copy of this tool only when ready to run it on BlackBerry Enterprise Service 10 Server(s). Follow the steps in the README.txt to properly execute the script, locate the log files and interpret the results.

Known Issues – Master List

Below is a summarized list of issues that may be identified by the BlackBerry Enterprise Service 10 - Upgrade Checker. Each item in the list is a link to a specific Knowledgebase Article providing an overview and resolution to each issue uncovered by the BlackBerry Enterprise Service 10 - Upgrade Checker. Follow the steps in the appropriate KB Article(s) to correct any identified issues:

  • KB35693 - WD Folder is missing - C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Logs\Installer\BAS\WD

Note: The execution of the BlackBerry Enterprise Service 10 - Upgrade Checker may reveal potential warnings not listed in the Known Issues – Master List, if so follow the instructions at the end of the scripts execution to determine what information to collect and escalate to BlackBerry Technical Support Services to investigate the unknown warning

CollapseAdditional Information

Ensure the script is run using 64 Bit Powershell. The 32 Bit version of Powershell will not be able to read many of the registry locations being checked and will return numerous false errors of missing registry keys

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.