How to configure Sync Logging for BlackBerry Desktop Software

Article ID: KB35714

Type: Support Content

Last Modified: 02-12-2014

 

Product(s) Affected:

  • BlackBerry Desktop Software Version 7.1
CollapseEnvironment
  • BlackBerry Desktop Software
  • Windows
CollapseOverview

To configure sync logging for BlackBerry Desktop Software perform the following:

  1. In BlackBerry Desktop Software, click Tools > Desktop options.
  2. In the Logging method drop-down list, select the logging level.
  3. In the Keep log files for this many days drop-down list, select how many days you wish to have logs stored.
  4. Click Ok to save the changes.

Note: For investigating Synchronization issues the preferred logging method is Full.

Note: Once troubleshooting has been completed set the logging method back to None.

CollapseAdditional Information
The Sync Log may be accessed from this same screen by selecting View Organizer sync log.

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