BlackBerry World displays "There were problems completing this purchase" when attempting to purchase an item

Article ID: KB35784

Type: Support Content

Last Modified: 03-27-2014


Product(s) Affected:

  • BlackBerry PlayBook tablet
  • 4G LTE BlackBerry PlayBook
  • BlackBerry World for BlackBerry PlayBook
  • BlackBerry World
  • BlackBerry PlayBook tablet

When attempting to make a purchase in BlackBerry World for PlayBook, the following error is displayed:

There were problems completing this purchase. Please try again or visit BlackBerry World Support for more information. (Error Id: 4003)


Upgrade to the latest version of BlackBerry World, which is available as an OS Software Update.

To perform a Software Update on the BlackBerry PlayBook refer to KB26152.

CollapseAdditional Information
After upgrading, customers wishing to use a credit card to make a purchase will be required to re-enter their credit card details.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at