BlackBerry World displays "There were problems completing this purchase" when attempting to purchase an item

Article ID: KB35784

Type: Support Content

Last Modified: 03-27-2014

 

Product(s) Affected:

  • BlackBerry PlayBook
  • 4G LTE BlackBerry PlayBook
  • BlackBerry App World for BlackBerry PlayBook
CollapseEnvironment
  • BlackBerry World
  • BlackBerry PlayBook tablet
CollapseOverview

When attempting to make a purchase in BlackBerry World for PlayBook, the following error is displayed:

There were problems completing this purchase. Please try again or visit BlackBerry World Support for more information. (Error Id: 4003)

CollapseResolution

Upgrade to the latest version of BlackBerry World, which is available as an OS Software Update.

To perform a Software Update on the BlackBerry PlayBook refer to KB26152.

CollapseAdditional Information
After upgrading, customers wishing to use a credit card to make a purchase will be required to re-enter their credit card details.

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