"Unfortunately BBM has stopped" is displayed while using BBM for Android 2.2.1.40

Article ID: KB36059

Type: Support Content

Last Modified: 06-20-2014

 

Product(s) Affected:

  • BBM for Android
Jump to: Environment | Overview | Cause
CollapseEnvironment
  • BBM for Android 2.2.1.40
  • Lenovo Android devices
  • JI 708571
CollapseOverview

After upgrading to BBM for Android 2.2.1.40, the BBM application will force close and display:

 Unfortunately BBM has stopped 

This issue is known for Lenovo Android devices.  Note: If this issue is experienced on any other Android smartphone then report this issue here.

Provide the following details to assist with the investigation:

  1. Exact error message that is displayed when the force close occurs.
  2. Full steps to reproduce the issue.
  3. Timezone and exact time the force close occurred.
  4. Once a ticket has been created, submit logs as per KB35080.
CollapseCause
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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