"Unfortunately BBM has stopped" is displayed while using BBM for Android 2.2.1.40

Article ID: KB36059

Type: Support Content

Last Modified: 08-05-2014

 

Product(s) Affected:

  • BBM for Android
CollapseEnvironment
  • BBM for Android 2.2.1.40
  • Lenovo Android devices
  • JI 708571
CollapseOverview

After upgrading to BBM for Android 2.2.1.40 on the Lenovo Android device, the BBM app force closes and displays the following message:

Unfortunately BBM has stopped

CollapseResolution

Update to BBM for Android 2.3.0.14 or later. Visit Google Play or www.BBM.com/Android to update to the latest version of BBM for Android.

CollapseAdditional Information

If this issue is experienced on any other Android smartphone, please report the issue here 

Provide the following details to assist with the investigation:

  1. Exact error message that is displayed when the force close occurs.
  2. Full steps to reproduce the issue.
  3. Timezone and exact time the force close occurred.
  4. Once a ticket has been created, submit logs as per KB35080.

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