BlackBerry Link is unable to find BlackBerry 10 OS updates when the BlackBerry smartphone is activated in Work Space Only mode

Article ID: KB36080

Type: Support Content

Last Modified: 07-02-2014

 

Product(s) Affected:

  • Porsche Design P'9982 Smartphone from BlackBerry
  • Z30
  • Z10
  • Q10
  • Q5
  • BlackBerry Enterprise Service 10
  • BlackBerry Link For PC
  • BlackBerry Link for Mac
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry 10 OS
  • BlackBerry Link
  • BlackBerry Enterprise Service 10
CollapseOverview
BlackBerry smartphones activated in Work Space Only mode cannot perform software updates through BlackBerry Link or web software loading. This is expected and is functioning as designed.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.