How to change or reset a BlackBerry ID password

Article ID:  KB26361

Type: Support Content

Last Modified: 20/04/2012

 

Product(s) Affected:

  • BlackBerry® PlayBook

Search the PlayBook Knowledge Base:

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  • BlackBerry® ID
  • BlackBerry® PlayBook™ tablet
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To change the BlackBerry® ID password, complete the following:

From a Computer:

  1. Visit www.blackberry.com/blackberryid from a PC or a device browser
  2. Click Log in
  3. Enter the BlackBerry ID Username (email address) and password, then click Sign In
  4. Click Account Details
  5. Next to Password, click Edit
  6. Enter the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save
  7. Click Done to exit the BlackBerry ID account information screens

From a BlackBerry smartphone with device software 6.0:

  1. Navigate to Options > Third Party Applications > BlackBerry ID
  2. Click on Change next to BlackBerry ID Password
  3. Enter the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK
  4. A confirmation message will be displayed Your password has been successfully changed.
  5. Click OK

From a BlackBerry smartphone with device software 7.0 and 7.1:

  1. Navigate to OptionsDevice > BlackBerry ID
  2. Click on Change next to BlackBerry ID Password
  3. Enter the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK
  4. A confirmation message will be displayed Your password has been successfully changed.
  5. Click OK

From a BlackBerry Playbook with Playbook software 2.0:

  1. Navigate to the Options icon
  2. Select BlackBerry ID
  3. Click on the edit button next to Change Password
  4. Enter the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit
  5. A confirmation message will be displayed You have changed your password.   
  6. Click OK


If the password for a BlackBerry® ID account has been forgotten and the login is unsuccessful, please use the following process to reset the password.

To generate a password reset email, please follow these steps:

  1. Browse to the following location using the BlackBerry browser or desktop browser: http://blackberryid.blackberry.com/bbid/recoverpassword
  2. Enter the BlackBerry ID email address and the CAPTCHA characters, then click Submit >
  3. A confirmation message will display A password reset email has been sent to email@domain.com, at which point, a reset email will be delivered to the BlackBerry ID email address.   

Note: For security purposes, this reset email will NOT be delivered to the BlackBerry smartphone.


To reset the BlackBerry ID, please follow these steps:

  1. Log in to the email account associated to the BlackBerry ID using the desktop browser or the browser on the BlackBerry PlayBook
  2. Locate the BlackBerry ID password reset email in the inbox and select the link within the email
  3. The BlackBerry ID reset email will come from bbidpw-donotreply@blackberry.com. If you cannot find the email in your inbox, please check your spam folder.
  4. When the password reset page loads, enter the new password along with a confirmation of that new password. Then click Submit >
  5. A confirmation message will be displayed once the changes have been saved successfully
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For recommendations on creating a password, see KB24331 .

Once this process has been completed, please attempt to log in to the BlackBerry ID account. For information on the BlackBerry ID lockout behaviour, see KB24157.

  • Note: If the BlackBerry ID email address is a Hosted Email address then you may not be able to access that email account from a computer and thus will need to follow steps outlined in KB28111.

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