• BlackBerry® ID
• BlackBerry® PlayBook™ tablet

• Back to top

To change the BlackBerry® ID password, complete the following:

From a Computer:

1. Visit www.blackberry.com/blackberryid from a PC or a device browser
2. Click Log in
3. Enter the BlackBerry ID Username (email address) and password, then click Sign In
4. Click Account Details
5. Next to Password, click Edit
6. Enter the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save
7. Click Done to exit the BlackBerry ID account information screens

From a BlackBerry smartphone with device software 6.0:

If the password for a BlackBerry® ID account has been forgotten and the login is unsuccessful, please use the following process to reset the password.

To generate a password reset email, please follow these steps:

1. Browse to the following location using the BlackBerry browser or desktop browser: http://blackberryid.blackberry.com/bbid/recoverpassword
2. Enter the BlackBerry ID email address and the CAPTCHA characters, then click Submit >
3. A confirmation message will display A password reset email has been sent to email@domain.com, at which point, a reset email will be delivered to the BlackBerry ID email address.   

Note: For security purposes, this reset email will NOT be delivered to the BlackBerry smartphone.

To reset the BlackBerry ID, please follow these steps:

1. Log in to the email account associated to the BlackBerry ID using the desktop browser or the browser on the BlackBerry PlayBook
2. Locate the BlackBerry ID password reset email in the inbox and select the link within the email
3. The BlackBerry ID reset email will come from bbidpw-donotreply@blackberry.com. If you cannot find the email in your inbox, please check your spam folder.
4. When the password reset page loads, enter the new password along with a confirmation of that new password. Then click Submit >
5. A confirmation message will be displayed once the changes have been saved successfully

• Back to top

• Back to top

• Back to top

• Back to top

For recommendations on creating a password, see KB24331 .

Once this process has been completed, please attempt to log in to the BlackBerry ID account. For information on the BlackBerry ID lockout behaviour, see KB24157.

• Note: If the BlackBerry ID email address is a Hosted Email address then you may not be able to access that email account from a computer and thus will need to follow steps outlined in KB28111.

• Back to top